DNH Sahar

One government to the citizen, whatever the org chart says.

Unified service portals, integrated billing and payment, and back-office consolidation — so a request handled by four ministries reaches the citizen as one service.

A citizen completing a government service on a single unified portal
A citizen who proves the same fact to four ministries, an address stored in eight databases and current in none, a payment that clears in one office but never reaches the record it was meant to settle. Digital government is usually sold as portals and apps — but the experience is set by whether the offices behind the portal can act on one another's records, and most cannot.
What we deliver

Unified service portal

One citizen account across every ministry, with a single sign-in reused rather than re-created per department.

Integrated billing and payment

One place to pay government, reconciled back to the record the payment settles rather than a separate ledger.

Back-office consolidation

An interoperability layer that lets agencies read and update shared records instead of keeping private copies.

Authentication for services

The national identity reused to log in through OIDC, so assurance is set once and inherited everywhere.

Case and workflow orchestration

A request routed across departments automatically, rather than the citizen carrying paper between counters.

Registers of record

Births, addresses and life events recorded once and drawn on by every service that depends on them.

What determines success

The portal is the easy part

The website is a few months of work; the programme is the back office behind it. A polished front end over departments that still can't read each other's records is a more expensive way to keep the same queues. Budget and govern for the consolidation, not the interface.

Consolidation is politics before technology

Sharing a register means a department gives up sole control of data it currently owns. That resistance is organisational, not technical, and no integration layer resolves it — the mandate has to come from above the ministries, not between them.

The assisted channel decides adoption

A digital-only service excludes the people who most need government, and they are counted anyway. An in-person and assisted path that reaches the same records is what makes the digital one legitimate rather than a second barrier.

Standards
  • OpenID Connect (OIDC)
  • ISO/IEC 29115
  • NIST SP 800-63-3
  • WCAG 2.1 AA
  • ISO/IEC 27001
Talk to us about digital government.

Tell us which service a citizen currently completes across more than one office. Working backwards from that one journey usually shows what the shared foundation has to carry.